FAQ
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Do I need to make an appointment if I want to try something on in person?
Yes, please! The Stella Atomic salon is by appointment only due to the type of service we provide. We wish to give clients a comfortable space to shop privately at an agreed-upon time. We do not charge an appointment fee and you are not obligated to make a purchase.
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Is parking available?
Due to the nature of the studio’s downtown location, guest parking is not included. Public parking is available on the street and nearby parking garages.
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What if I just want to browse, is that okay?
Of course. We welcome all guests and there is no obligation to purchase. You must make an appointment, however.
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Can I bring guests with me?
Yes, you can bring guests with you for your scheduled appointment. The studio is not a traditional store. If you wish to bring additional guests, please email us so we can accommodate you before your visit.
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Can my guests also try on clothes?
Absolutely, but please keep in mind there is only one dressing area so everyone will need to take turns when trying on clothing.
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Do you provide alterations?
No, we do not provide alterations of any kind. Alterations are not included in the price of your purchase.
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What types of payment do you accept?
The Stella Atomic studio accepts most credit cards for in-person shopping. Online shopping accepts credit cards and interest-free payments with Afterpay.
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What is your return and exchange policy?
We have a strict no returns/exchanges policy for in-store, online and Instagram purchases. All sales are final.
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You offer payment options for online purchases. Do you offer those for in-person purchases?
No. The payment options offered online are through a second-party provider. Purchases made in the studio are paid in full at the time of purchase.
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Do you offer shipping?
Shipping is offered only for online purchases. We do not provide shipping when shopping in person.